Speed to lead
Be the first to call back
Leads arrive from your website, portals, ads and chat, and the right agent hears about it right away.
- Push alerts on phone and desktop the moment a lead comes in or is assigned
- Round-robin assignment that rotates fairly across the agents you pick
- An instant text or email reply from an automation, before anyone picks up the phone
- A timer on every new lead: green for the first 5 minutes, amber up to an hour, red after